Refund policy

Returns

Returns are accepted but please contact us first either by email or by using the Contact Us form so we can give you the correct returns address and to be able to identify the items when they are returned.

If you have ordered the incorrect item or it is otherwise unsuitable you are responsible for the return postage. Please ensure that it is careful packaged and we recommend paying a little extra for insurance – we cannot issue a refund for items that we have not received back. In order to issue a refund, the items need to be in a condition good enough for re-sale and all items are inspected on arrival before a refund is issued. We'll let you know whether we are able to issue a refund but please be aware that it can take up to 10 working days from authorising the refund to you receiving it.

If you have been sent the incorrect item (a very rare occurrence) please let me know and I will work with you to resolve the issue.

Damages

Pre-dispatch, every single item is checked for damage, wrapped appropriately and packaged. No items are dispatched damaged!

However, we know that sometimes items can get damaged in transit. If a package looks like it has potentially been damaged in transit, please take photos of the package before opening and further photos of the contents as you unwrap them. Please inspect the item carefully and if it is damaged, please also take pictures of the damage. These will need to be sent to us before we are able to issue a refund or placement.